Refund Policy

SoftMagnat is proud to offer a 100% satisfaction guarantee on all our software products. If you are not fully satisfied with the performance of our software, we provide a full refund or partial money-back guarantee. We prioritize your privacy and only collect personal information when voluntarily provided. Visitors are not required to submit any personal data to access our website. Our commitment to security ensures that your data is protected from loss, misuse, or unauthorized changes. Refund processing typically takes 5 to 7 business days.

Refund and Money-Back Policy:

• The product or software must be purchased directly from SoftMagnat.
• Refunds are only available for software purchased within the last 30 days.
• A "Letter of Destruction" is required, which is a written statement confirming the removal of the software from all devices where it was installed. In some cases, a physical inspection may be requested to verify proper deletion.

Refund Eligibility:

Refunds will be granted if:

• The software does not function as demonstrated in the demo version.
• Our technical support team is unable to resolve the issue.

Refund Exclusions:

Refunds will not be issued under the following circumstances:

• The customer simply changes their mind about wanting the software.
• The software was purchased by mistake.
• The software was purchased unintentionally.
• The customer is unable to operate the software or apply the license on their system.
• The software was purchased for an incompatible platform.
• The refund request is made more than 30 days after the purchase.
• The demo version was not reviewed prior to the purchase.
• If the software does not perform as expected, the customer may be asked to upload a recoverable file to our FTP server for further analysis. To maintain confidentiality, an NDA (Non-Disclosure Agreement) will be required before proceeding with any investigation. If the customer refuses to sign the NDA, no refund will be issued.

At SoftMagnat.com, we are dedicated to providing top-quality customer service and ensuring you are completely satisfied with your purchase.